Privacy Policy
Privacy Policy
Scrub Depot | scrubdepot.ca · Last Updated: March 2026
Scrub Depot is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit scrubdepot.ca or make a purchase.
This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy laws. By using our website, you consent to the practices described below.
1. Information We Collect
Information you provide:
- Full name, mailing and billing address
- Email address and phone number
- Payment information (processed securely — we do not store full card numbers)
- Order history and preferences
- Embroidery or customization details you submit
Information collected automatically:
- IP address and browser type
- Pages visited and time spent on site
- Referring website or search terms
- Device type and operating system
- Cookie and session data
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and receipts
- Respond to inquiries and customer service requests
- Process returns, exchanges, and refunds
- Send promotional emails and newsletters (with your consent)
- Improve our website, products, and customer experience
- Detect and prevent fraud or unauthorized transactions
- Comply with legal obligations
We will never sell, trade, or rent your personal information to third parties for their marketing purposes.
3. How We Share Your Information
We share your information only with trusted service providers who help us operate our business, including:
- Payment processors (credit card and payment gateway providers)
- Shipping carriers (Canada Post, Purolator)
- Email marketing platforms
- Website hosting and analytics providers
These providers are contractually obligated to keep your information confidential. We may also disclose information where required by law or to protect the rights and safety of Scrub Depot, our customers, or others.
4. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. Types of cookies we use:
- Essential cookies — required for the site to function (shopping cart, login session)
- Analytics cookies — help us understand how visitors use our site
- Marketing cookies — used to deliver relevant ads and track campaigns
- Preference cookies — remember settings like language or currency
You can manage cookies through your browser settings. Disabling certain cookies may affect site functionality.
5. Email Communications
We may send you order confirmations and shipping updates (transactional), and promotional emails or newsletters (marketing, with consent). You can unsubscribe from marketing emails at any time by clicking "Unsubscribe" in any email or contacting us at sales@scrubdepot.ca.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes in this policy and comply with legal obligations. Order records are typically retained for a minimum of 7 years for accounting purposes. You may request deletion of your account data at any time, subject to legal requirements.
7. Data Security
We use SSL (Secure Socket Layer) encryption for all transactions and implement reasonable technical and organizational measures to protect your data. No internet transmission is 100% secure, but we take every reasonable precaution to safeguard your information.
8. Your Rights Under PIPEDA
Under Canada's PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent to collection, use, or disclosure (subject to legal restrictions)
- Request deletion of your personal information where applicable
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us using the details in Section 11. We will respond within 30 days.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.
10. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted here with an updated date. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
Questions or concerns about your personal information? Contact our Privacy Officer:
- Email: sales@scrubdepot.ca
- Phone: 1-800-837-3617
- Mail: Privacy Officer, Scrub Depot, 3102 Oak Street, Vancouver, BC, V6H 2L1
You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you have unresolved concerns.
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