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Shipping & Returns

100% guarantee are only valid for exchanges on regular price items that are over $50 within Canada.

Refund/Exchange Process:

1 - Email returns@scrubdepot.ca with your order number, what items you like to return/exchange and if applicable, what new item/size you like to exchange to.

2 - Receive an email back with an RA# and shipping instructions. 

3 - A) Make A new order and once we receive your order we will issue a refund.

      B) Send the items in and once received the exchange will be shiped out.

* If an order is ready for pickup but is canceled or has been not picked up for longer than one month, a $2.50 per item restocking fee will be charged. Unless otherwise instructed, the order will then be cancelled and the remaining funds will be refunded.

Refund Policy

Within 30 days, you can return or exchange any regular-priced items that are new, unworn and unaltered, and that have not been laundered or embroidered. We can issue a full refund for the products as a store credit or to your original payment method. Please note:

1) Clearance items are final sale.

2) Shipping costs cannot be refunded.

3) In the case where your order was eligible for free shipping, a shipping charge will be deducted from the refunded total amount.

4) If any items are sent back to the warehouse or the store and are missing tags and/or have been washed and/or worn, a refund will not be possible. The items will be put aside until the new shipping costs are paid for.

A Return Authorization (RA) number must be requested within 30 days after receipt of goods. This number can be obtained by e-mailing our Returns Department. This RA number must be placed on the outside of all returned packages. If a return has been made without an RA request, a handling fee of $2 per item will apply.

  • Once your return is received and inspected by us (usually within 48 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2–10 business days for your credit to be applied and posted to your account.
  • You are responsible for all shipping costs associated with getting your order back to our Vancouver store, located at 3102 Oak Street, Vancouver B.C., V6H 2L1.
  • Clearance items are a final sale. Any clearance items that are shipped back without an RA number will be kept aside until we receive payment for new shipping costs.

Important Note:

  • Clearance items are a final sale and cannot be refunded or exchanged without a special authorization from our return department. We reserve the option to refuse any return authorization requests.
  • Sets are sold as a single item. In the case where one piece is not the right size, it can be exchanged for an additional cost.
  • Clearance sets cannot be mixed and matched with different sizes.
  • Partial Refund: If your order was eligible for free shipping, upon returning a part of the order a $14.99 shipping will be deducted from the refunded amount. (This apply only if your total sale after the refund is less then $100)

Packaging/Tags

• Please make sure all original packaging, tags, etc. are included and intact. If you are missing tags, please contact us prior to your return.

• Items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 20 percent of the merchandise cost, based on the availability of those missing or damaged components.

Domestic Returns (orders shipped within Canada)

  •  The customer is responsible for shipping items back to us with the carrier of their choice.
  •  All shipments must be made prepaid; packages shipped COD will be rejected

Refunds & Returns Due to Failed Deliveries

  • Any return shipping fee that we accure from the shipping company due to a missed or failed delivery will be deducted from the original amount. In addition there will be a $2.95 Re stocking fee Per items returned.

 

U.S Customers

• All U.S. shipping is via UPS or Canada Post with signature required. If you do not want this option, please indicate that in your order. Upon such a request, we are relieved from any responsibility once the package has left our warehouse.

• Any items Returns shipped COD or that have additional fees charged to Scrub Depot upon delivery will be rejected.

 

International Customers

  • All international orders are shipped via ground and sea. If you wish to receive your scrubs faster please contact us prior to ordering and we will quote you for the shipping costs. 

Order Cancellations/Modifications

• Orders can be modified or cancelled only while their status is labeled “In Process.” Once an order has been changed to “SHIPPED,” it cannot be cancelled or modified, as the order has been processed by our shipping department and we are awaiting tracking information.

• Orders that were indicated as "Store PickUP" can only be canceled and refunded with regular-priced items. Clearance Items cannot be refunded or rejected.

 

Other Shipping Issues:

1 - We cannot provide overnight shipping for a P.O. box or for remote locations. The package will be shipped with the overnight service but will take an additional day or two to arraive based on your loaction.

2 - It is your responsibility to track your package, provide the correct address and to either be home when the package is due to be delivered or to pick it up from the courier location. If a package is returned to us, you must pay new shipping charges before the package can be shipped out again. We will not be able to refund the original shipping cost. If free shipping was provided, then a shipping fee of $14.99+tax must be paid in order for the shipment to be shipped out again. If a refund is required, then $14.99+tax will be deducted from the refunded amount.

 

 

Pickup:

Store pickup 

3102 Oak Street, Vancouver, B.C., V6H 2L1

Monday to Saturday 10-6

 

Warehouse Pickup - 116-A Viceroy, Concord, ON, L4K 2M1

Monday to Friday 9:30–5



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